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Portal Messaging Policy


Sending a portal message is the preferred and fastest form of communication with the office.  To avoid duplicate work for the staff, please do not use multiple forms of communication for the same message.  (i.e. Please do not send an email or leave a voicemail with the same question that was sent in a portal message.) 



All messages submitted through the patient portal will be addressed by administrative staff only.  If you have medical questions that require physician time, you will be asked to schedule an appointment.  To help facilitate this, we offer brief 5-15-minute phone appointments at a reduced cost of $100.  These are strictly for brief follow-up questions, to discuss routine interval lab results or to touch base between your regularly scheduled office visit follow-ups. 

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Please note that a $100 fee will be charged for any cancellations made less than 2 business days (Monday through Thursday) prior to the scheduled appointment time.  

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** For the safety of our computer system, when uploading documents, please be sure they are in PDF format. Documents in all other formats will be rejected.**

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